Etsy Userbase Upset Over Privacy Issues

EtsyTrouble has been brewing in handmade goods retailer Etsy for the past few days thanks to a privacy issue. Worse, news of it has circulated in various online news outlets, stirring much negative feedback. The bone of contention seems to be a new feature allowing sellers to view user accounts and learn about their [potential] customer’s and previous buys. This caused no small amount of  buzz that grew an Etsy forum thread 120 pages deep. Etsy have been quick to do some damage control, posting a FAQ blog post on Tuesday. Here are a few tidits:

“Yesterday and today there have been several articles reporting that purchases on Etsy are public. The articles have led to concerns by members of our community.

We want to apologize. We also want to set the record straight about how our product works and about changes we made today in response to your feedback.

Are my purchases on Etsy public?

No. As of right now, all your purchases on Etsy are private.

Were there changes to Etsy that made my purchases public?

No. The issue here is our Feedback system, which has not changed in six years. We do not directly publish your purchases on Etsy. However, when a seller leaves feedback for an item you bought, or you leave feedback for an item you purchased, we would link to the item. Our Feedback system has always worked this way; our original thinking was that it’s important to know more about the transaction, to better establish trust in the marketplace.”

Read the whole piece here, especially if you’re a concerned Etsy buyer.

Via: Arstechnica

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